Buffoli machines have an international reputation for a reliable and
robust design. Our users have experienced 24/7 highly efficient productivity
for periods exceeding 20 years. Buffoli’s Multiprocessing CNC
and our digital electronics is unique in the market. We are so confident
in the reliability of our CNC and digital electronics, that we offer
it with an unprecedent 5 years warranty.
Linking
the CNC of your Buffoli machine to the Buffoli service team increases
production efficiency.
Here in brief are the services that can be accessed:
Remote diagnostics and trouble shooting: execution
of all necessary tests, checking of results and introduction of
corrective actions from a remote location, by Buffoli;
Data transfer: file transfer in both directions
to update the numerical control configuration or examine log files
or part-programs.
The Buffoli Remote Package may also be used for connections to PCs
(off-line programming, remote statistics and control, machine management).
Buffoli now offers you a program of on-line services 24 hours a day,
seven days a week. By registering on our web site you will be able
to request technical assistance, spare parts, modem assistance, maintenance
procedures, operating manuals or exchange
Here in brief are the services that can be accessed:
The Buffoli service team is made up of professional and highly skilled
engineers supported by a number of customer service representatives
worldwide.
They all ensure that you get fast and reliable service
and support.
The Buffoli service team based in Europe is made up of Italian, English, Spanish, Swedish and Chinese mother-language engineers. Our engineers also speak German and French. They all offer immediate telephone
assistance for project management during the production phase
of your machine (technically and commercially) and for warranty
and post-warranty service;
Our specialized staff of technicians guarantee rapid customer
on-site warranty and post-warranty service response from
Italy, Sweden, China PRC, USA or Canada;
Buffoli North America maintains direct
technical support offices in Wisconsin
and New Jersey;
The Buffoli service team is highly valued by our international
customers for their high level of personal commitment to each
individual customer. The goal is to satisfy the specific needs
of each customer with speedy and reliable service.
Our
trained specialists will educate your operating personnel
and programmers with a training program designed for the unique needs
of your organization. We strive to develop within your personnel,
the knowledge and skills that will ensure a smooth and trouble free
startup as well as sustained production in the critical early stages
of machine operation. The training program can be repeated at any
time, as personnel changes may dictate. Our goal is to optimize your
success with your Buffoli machine now and in the future.
Our complete and comprehensive customer training includes:
Mechanics – a detailed description of
the Buffoli machining spindles, indexing turrets, bar loaders,
chip conveyor systems, profiling heads, multi-process modules,
tool heads, control valves, including their operation, maintenance
and repair procedures;·
CNC operation/maintenance – a training
session covering Buffoli CNC system hardware and controller software;
Machine operation – detailed part programming,
operator control panels, safe operating procedures, tool pre-setting,
change over principles and trouble shooting;
Machining Process Design – Engineering
principles that ensure profitability on new parts planned for
your Buffoli machine will include tool selection and tool design,
cutting parameter optimization (cycle time, tool life, tolerances,
surface finishes, part quality);
Advanced Software – a session on the
Buffoli Multiple Power Monitoring System, SPC and machine failure
statistical software packages, and our digital image Visual Help
trouble shooting software;
Buffoli Remote Monitoring Package and On-line
24/7 Help services;
Preventative Maintenance Program – to
guarantee the value of your investment for yours to come.
Buffoli
has two major spare parts stock warehouses, one in Italy and the second
in the Unites States. Some spare parts are kept in stock by our agents/partners. The spare parts stock level is constantly maintained
and makes both standard, as well as critical spare parts readily available.
You may request spare parts from our 24/7
customer support page. This ensures speedy quotations and expeditions
order processing.
Our streamlined 24/7 customer support page allows you to:
Instantly make a Request For Quotation (RFQ) for spare parts;
CUSTOMER
SERVICE
Linking
the CNC of your Buffoli machine to the Buffoli service team increases
production efficiency.
Our
trained specialists will educate your operating personnel
and programmers with a training program designed for the unique needs
of your organization. We strive to develop within your personnel,
the knowledge and skills that will ensure a smooth and trouble free
startup as well as sustained production in the critical early stages
of machine operation. The training program can be repeated at any
time, as personnel changes may dictate. Our goal is to optimize your
success with your Buffoli machine now and in the future.
Buffoli
has two major spare parts stock warehouses, one in Italy and the second
in the Unites States. Some spare parts are kept in stock by our agents/partners. The spare parts stock level is constantly maintained
and makes both standard, as well as critical spare parts readily available.